Careers at Chatter Buzz

job description

We are seeking a motivated Operations Manager to grow and run the agency’s day-to-day operations in our Downtown Orlando location.

This person will oversee, motivate, and build the current team of top marketers and sellers. This is not your traditional ad agency—we use tech, AI, and great teams to revolutionize how we serve our clients. This is an in-house position here in Orlando, Florida.

The ideal candidate for this role is intellectually curious, able to analyze complex data to identify opportunities and solve problems, has the capacity to work in a fast-paced, collaborative team environment, and is driven to help improve and innovate the team’s approach to servicing our clients. Responsibilities include on-boarding new clients and overseeing campaign plans, execution, and KPIs.

The catch is that this is nothing like your traditional branding or creative agency. Our clients come to us to deliver results—specifically sales and revenue. We work with small businesses, large enterprises, and government agencies. We use our knowledge to drive new clients to our partners and maintain a focus on only delivering exceptional results.

Key Responsibilities

• Operational Strategy & Process Improvement
  • Provide hands-on leadership for all marketing activities—from strategy and playbook development to deliverable development —to grow our clients’ revenue and meet or exceed KPIs.
  • Oversee day-to-day agency operations to ensure smooth delivery of client work across departments (creative, media, strategy, web, development, etc.).
  • Develop and implement efficient operational workflows to optimize team productivity.
  • Oversee project management processes, ensuring timelines and budgets are met.
  • Identify bottlenecks and introduce automation/tools to enhance efficiency.
  • Develop SOPs (standard operating procedures) to maintain consistency and quality.
• Team & Resource Management
  • Manage team bandwidth, assigning work based on current workloads and capabilities.
  • Forecast future resource needs and plan accordingly.
  • Allocate resources effectively to meet project and campaign deadlines.
  • Ensure proper onboarding and training of team members for operational consistency.
  • Assist in hiring, onboarding, and performance monitoring of team members and freelancers.
  • Foster a positive agency culture and support team development through mentorship and accountability.
  • Evaluate and manage agency tools and platforms (e.g., Active Collab, Slack, HubSpot, Zoom, etc).
• Performance Monitoring & Reporting
  • Track KPIs related to operational performance, team utilization, project profitability, and client delivery.
  • Generate reports on project progress, team productivity, and campaign efficiency.
  • Work closely with leadership to refine business strategies based on performance data.
  • Analyze and report on agency/client performance and make recommendations for improvements or cost efficiencies.
  • Recommend and implement strategies for improving cost efficiency and margin.
• Quality Control & Client Delivery Assurance
  • Work closely with account and project managers to ensure deliverables are high quality and on time.
  • Implement checklists, review systems, and quality assurance protocols.
• Risk & Crisis Management
  • Anticipate and resolve internal operational risks before they affect client delivery.
  • Act quickly in addressing issues such as missed deadlines, client dissatisfaction, or team turnover.
  • Address any client issues or concerns.

Qualifications & Requirements

• Minimum of 5 years experience including significant experience at a similar sized-agency firm with deep understanding of the digital marketing space.
• Prior experience in a digital marketing or creative agency environment is required.
• Strong background in managing workflows, deadlines, budgets, and cross-functional teams.
• Proficiency in resource planning, capacity management, and delegating work across in-house and outsourced teams.
• Excellent interpersonal and leadership skills; able to motivate and unify diverse team members.
• Strong analytical skills with the ability to interpret data and make strategic decisions.
• Excellent communication skills, both written and verbal.
• Highly organized with strong attention to detail.
• Familiar with the EOS process
• Flawless appearance

job description

We’re on the lookout for a results-focused Paid Media Account Manager to join our growing team in our Downtown Orlando office location. 

If you’re someone who lives and breathes digital advertising, knows how to get real results from PPC campaigns, and loves collaborating with clients and teammates alike — let’s talk. 

In this role, you’ll take the lead on planning, launching, and optimizing paid media campaigns across platforms like Google Ads, Meta, LinkedIn, and programmatic DSPs. You’ll be the go-to expert for your clients, working closely with them to hit performance goals, while also mentoring junior team members and collaborating across departments to make every campaign a success.

What You’ll Be Doing:

Client Management & Strategy

• Own client relationships, proactively addressing challenges and ensuring satisfaction.
• Develop data-driven paid media strategies that align with client goals.
• Set measurable KPIs and optimize media budgets for optimal ROI.
• Present campaign performance, insights, and next steps in client monthly meetings.

Campaign Execution & Optimization

• Independently manage and optimize PPC campaigns across platforms (Google Ads, Meta, LinkedIn, Programmatic DSPs, etc.).
• Monitor performance metrics (ROI, CTR, CPA) and make strategic adjustments.
• Execute A/B testing and continuously refine strategies to improve results.
• Ensure campaigns align with SEO strategies for integrated digital marketing success.

Team Collaboration & Leadership

• Mentor junior team members and share industry best practices.
• Collaborate with internal teams (Creative, Client Services, Sales) to ensure campaign success.
• Lead testing initiatives to improve campaign efficiency and innovation.
• Data Analysis & Reporting
• Analyze campaign data, develop insights, and provide recommendations for optimization.
• Utilize data visualization tools to present trends and opportunities.
• Ensure accurate and timely reporting to clients and stakeholders.

What You’ll Need ( Requirements)

• Bachelor’s degree in Marketing, Advertising, Business, or a related field
• Certifications in Google Ads, LinkedIn, Meta Ads, or willingness to get certified
• 3–5 years of hands-on experience managing paid media campaigns (agency or in-house)
• Deep knowledge of Google Ads, Facebook Ads Manager, LinkedIn Ads, etc.
• Strong analytical skills with experience in Google Analytics and bid management tools.
• Proven ability to build and maintain strong client relationships through excellent communication.
• Ability to manage multiple projects and deadlines with attention to detail.

job description

We’re on the hunt for a sharp, strategic, and experienced SEO Content Writer & Editor to join our growing team in our Downtown Orlando office.

If you love turning complex ideas into engaging content, have a deep understanding of SEO best practices, and can write in multiple brand voices while managing deadlines like a pro — we want to hear from you.

In this role, you’ll own the content development process from keyword research to publication. You’ll write, edit, and optimize web pages, landing pages, blogs, and other digital content assets that not only rank, but convert. You’ll also collaborate across departments to ensure content aligns with marketing goals and brand messaging, and support junior writers through feedback and editorial direction.

What You’ll Be Doing:

Content Strategy & Creation

• Conduct in-depth keyword research and competitor analysis to guide content direction
• Research and provide content recommendations based on channels
• Create compelling, conversion-focused content that aligns with user intent and brand goals
• Collaborate with strategists to develop content calendars and briefs
• Ensure tone, voice, and style are consistent across all pieces
• Work with cross-functional teams (SEO, Paid Media, Design, Client Services) to align content with broader campaign goals
• Present content strategies and performance metrics to clients and internal stakeholders

SEO Optimization & Content Writing

• Write long- and short-form SEO content for websites, landing pages, blogs, social media and more
• Assist in writing and QA’ing Google Ads and Social Ads copy
• Implement on-page SEO best practices, including internal linking, metadata, keyword placement, and formatting
• Stay up to date with Google algorithm updates and adapt strategies accordingly
• Identify and address content gaps to improve search visibility and topical authority
• Collaborate with developers and designers to ensure SEO content is supported by technical and UX best practices

Editing & Quality Assurance

• Review and edit content for grammar, clarity, tone, and conversion performance
• Manage editorial workflow and review content from other writers and freelancers
• Conduct fact-checking and ensure all content meets brand and industry standards
• Optimize existing content regularly to improve performance and keep content fresh
• Provide feedback to improve writing quality across the team and contribute to internal content development

What You’ll Need ( Requirements)

• Bachelor’s degree in English, Journalism, Marketing, Communications, or a related field
• 5+ years of professional writing and editing experience, with a strong focus on SEO & Linkedin content
• Proven track record of content ranking on search engines and driving organic traffic
• Strong understanding of keyword research, user intent, and content mapping
• Familiarity with tools like SEMrush, Ahrefs, Clearscope/SurferSEO, Google Analytics, and Google Search Console
• Excellent editing and proofreading skills with meticulous attention to detail
• Ability to juggle multiple projects, meet deadlines, and work independently or in a team
• Experience writing for a variety of industries and adapting voice/tone accordingly

Internship Opportunities

Location: Downtown Orlando, FL (On-site only)

Are you a driven, creative, and detail-oriented Junior, Senior, or Graduate student looking to kickstart your career in marketing, advertising, or communications? Chatter Buzz, a top full-service digital marketing agency in Downtown Orlando, is now accepting applications for multiple internship positions offered year-round.

We’re not just looking for interns — we’re looking for rising stars. People who take initiative, communicate clearly, love to learn, and thrive in a fast-paced, collaborative environment. If that sounds like you, we want to hear from you.Are you a driven, creative, and detail-oriented college student looking to kickstart your career in marketing, advertising, or communications? Chatter Buzz, a top full-service digital marketing agency in Downtown Orlando, is now accepting applications for multiple internship positions offered throughout the year!

🌟 Internship Positions Available:

Account Coordinator Internship

• Support client relationships, project coordination, and internal team communications. Great for aspiring account managers and project coordinators.

Paid Media Internship

• Learn the ins and outs of Google Ads, Meta, and other ad platforms. Ideal for students passionate about digital advertising and analytics.

Social Media Internship (Video Focus)

• Create engaging, short-form video content and assist with content calendars, scheduling, and performance tracking.

Sales Internship

• Attend local events with our sales lead, support outreach strategies, and help build strong connections with prospects. Perfect for confident communicators.

Copywriter & Editor Internship

• Write, proof, and edit content for websites, blogs, and social channels while learning how to adapt brand voice and optimize for SEO.

What We’re Looking For

• Current Junior, Senior, or Graduate student in a relevant degree program
• GPA of 3.7 or higher (proof of GPA required if selected)
• Strong communication skills — both written and verbal
• Organized, detail-oriented, and reliable self-starters
• Collaborative team players who thrive under deadlines
• A passion for marketing, creativity, and growing your craft
• A professional and polished appearance, with a commitment to our business casual in-office dress code
• Ability to be on-site at our Orlando, FL (Downtown) office during the internship period